About the Role

As an Integrations Specialist, you will be responsible for working with the practice in implementing and supporting the EMR integration as per the customer’s optimal workflow to set them up for success. Both onboarding and troubleshooting of an integration will require being proactive and effective in communicating with the customer in a timely manner. Being a team player and collaborating with different departments at PatientPop will be key for the successful implementation of customer integrations. The EMR calendar integrations you implement are a beneficial service we provide resulting in successful practice growth.

Your Area of Focus

• At least 2 years experience in a customer facing position with the ability to provide world-class customer service.
• Technical aptitude
• Proactive communication with customers and internal team members to ensure timely integration completion.
• Ability to identify solutions to problems and resolutions of customer roadblocks
• Support for both customers or internal teams with technical integration issues and/or questions.
• Project management skills ensuring accurate completion of numerous activation tasks.
• Outstanding analytical, problem-solving, organization and multitasking skills.Contributing feedback during meetings regarding current issues and areas of efficiency improvement for future integrations.
• Knowledge of medical terminology and understanding of patient appointment booking workflow
• Proven ability to drive results under pressure and in the face of ambiguity.
• College degree, preferably in business, communications or marketing, or equivalent education and work experience in the healthcare technology field.

Nice to haves:

• SaaS Industry Experience
• Sales Experience
• Account Management/Implementation Experience
• Have a thorough understanding of the principles of best EMR practices
• Knowledge/Experience with one or more of the following: Athenahealth, Dentrix, Greenway, Allscripts, AdvancedMD, Eaglesoft, eClinicalWorks, ChiroTouch.

Your Professional Qualifications

• SaaS Industry Experience
• Sales Experience
• Account Management/Implementation Experience
• Have a thorough understanding of the principles of best EMR practices
• Knowledge/Experience with one or more of the following: Athenahealth, Dentrix, Greenway, Allscripts, AdvancedMD, Eaglesoft, eClinicalWorks, ChiroTouch.

About Tebra

Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra. 

Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we’re building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.

Our Values

Start with the Customer 

We get to know our customers - and their patients - and look at the world through their lens.

Keep It Simple

Healthcare is too complex. We aim to simplify it for everyone.

Stay Entrepreneurial 

We reject the status quo and solve problems with creativity, perseverance, and a bias to action.

Better Together

We are diverse, humble, and collaborative. We put the team first and win together.

Celebrate Success

Life is short and joy is underrated. We take time to have fun and celebrate success.

Perks & Benefits 

In addition to our healthcare benefits, we also offer amazing perks! Need work from home basics? We offer a discount through Dell! We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness or Gympass for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.

 

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