Description
Job Description
- Work closely with customers to deploy and operationalize ZDX.
- Act as a customer advocate with product and engineering teams by providing feedback and driving support for niche use cases.
- Deliver quality product demonstrations to customers, analysts and execs.
- Drive customer awareness of ZDX to accelerate adoption and materialize value from the product.
- Enable Helpdesk, ServiceDesk, Security and Networking personnel by delivering hands-on technical sessions and ZDX best practice recommendations
- Join customer QBRs for demonstrating the value and impact of ZDX to an organization.
- Liaise with Customer Success and Sales team to engage with customers and prospects for showcasing value in ZDX during and after deployments.
- Lead projects with and without a dedicated project manager.
Qualifications
- Fundamental understanding of web, networking and device technologies.
- Experience in Digital Experience Monitoring and any APM tools.
- Passion to make the customer successful.
- 3-6 years of overall experience working directly with customers in a technical role.
- Ability to act as a trusted advisor to customers.
- Bachelor’s degree in Computer Science or equivalent.
- Excellent verbal and written communication skills.
- Ability to work in a fast paced environment and track the engagement and activity using various project management tools.
- A good understanding of scripting and REST APIs
- Ability to understand and improve processes desired.
- Prior people management experience is a plus.
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