Description
What Need Can You Fill?
The Learning Services Specialist role is a member of the People Team and Learning Services Business Enablement group (People Team) which designs, develops and delivers Intradiem’s training (i.e., application, implementation, configuration, troubleshooting, etc.) for internal/external customers. This role is 50% instructional design, 30% training delivery, and 10% project engagement.
What Will You Be Doing?
- Responsible for the design, development, training delivery, and refining of learning programs, content, and supporting materials, for various types of customer audiences that are engaging and effective.
- Partner internally with cross-functional teams to help identify and develop employee training that meets the needs of all learning groups.
- Manage the end-to-end instructional design process (using ADDIE or other models) to create learning solutions.
- Train customers on company products and facilitate educational and training strategy meetings to consult and advise on the appropriate learning path for each key role.
- Optimize training and content development processes to streamline and improve the overall customer experience.
- Evaluate the effectiveness of training design by creating assessments and evaluations before, during and after training.
- Develop and use work plans, storyboards, trackers, and other project management tools to successfully complete training projects and materials on time.
- Participate in cross-functional project teams, ensuring training tasks are executed successfully throughout the project cycle.
- Maintain training documentation, roadmap, and storage.
- Troubleshoot internal and external customer challenges affecting online training access.
- Ability to travel up to 20%.
- Conduct all business in accordance with Intradiem policies and procedures.
- All other duties as assigned.
What Will You Need To Succeed?
- Ability to manage multiple projects and design materials within limited time constraints.
- Quick learner, willing to become an expert in using both Intradiem’s software solution as well as design authorware.
- Self-directed with excellent judgment, strategic thinking, leadership, and the ability to manage risk and competing priorities and deadlines.
- Excellent organizational, interpersonal, written and verbal communication skills.
- Proven skill set in needs assessment and the development of learning courses, and ability to incorporate best practice theories of instructional design into practice.
- Excellent training, facilitation, presentation and related training delivery skills.
- Proven track record in creating innovative, high-impact technical-related learning solutions.
- Proven analytical and problem-solving skills within a technical environment.
Education Requirements:
- Bachelor’s degree in Instructional Design, Education, Communication, or related field.
- This position requires at least 5-7 years of experience working as a trainer, facilitator, and instructional designer. Preferably, four years of experience in the software industry (SaaS), producing customer-facing training collateral and delivering instructor-led training to customer audiences.
- Experience with Articulate Storyline, Rise and Camtasia required. Additional eLearning tools using video production (i.e., Premiere Pro or Camtasia) preferred. Advanced skills in MS Office Suite needed.
- Expertise in delivering instructor-led classroom and web-based training, exhibiting related facilitation skills that engage learning audiences.
- Experience with a variety of learning management systems and web-based delivery tools such as Zoom, MS Teams or Adobe Connect.
- Experience in a SaaS environment is highly desirable.
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