Description
The opportunity:
As a Customer Experience Associate at Go1 France, you will play a crucial role in driving customer value through client engagement, adoption, and care. Accountable for customer satisfaction and retention, you will assist our client base in getting the most out of our solutions and increase the lifetime value of the customers assigned to your portfolio. Your interest in customer relationship management will be essential as you will support clients through the Go1 Customer Journey and retain the customers you will be trusted with.
Why You'll Love This Role:
- Drive Results: Utilise data, our technology stack and customer insights to achieve company objectives in product adoption and engagement
- Shape Education: Directly influence how customers engage with our learning catalog, revolutionising the way employees and individuals up-skill, unlock their positive potential and build a love of learning
- Be the voice of customers: Assist customers by providing best-in class support, taking ownership and escalating as appropriate, and enabling them to contribute to the perfection of our products
- Grow personally and professionally: Invest in your growth and well-being with our offered resources, and discover ways of collaborating with colleagues from various culture and regions all over the world
Why You're a Great Fit:
- Relationship Building: You have through internships or professional experience demonstrated your ability to establish meaningful connections with team members and customers at different leadership levels. You excel at finding ways to address and resolve challenges you may face
- Customer care and growth: You love solving issues, identifying or imagining ways to make customers successful and engaged
- Business and commercial acumen: You have the curiosity to understand the company strategy, competitive landscape and product benefits and use it to grow your book of business
- Fluent in English and French.
- Collaborative Mindset: Reliable and considerate teammate who values
Join our team at Go1 and be at the forefront of transforming education through innovative learning solutions. Together, we can change the world. One learner at a time. This role pays €35,000 p/a.
While technical skills are important, it is just as important for us find people who will positively contribute to our diverse culture. We welcome you to apply, even if you don't exactly meet the criteria above.
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