Customer Success Manager Scale

Procurify is the Intelligent Spend Management company. We’re on a mission to give all organizations unprecedented visibility and control over their business spend. By bringing more spend under management in one procure-to-pay solution, our customers capture unified spend data that can be harnessed to realize millions of dollars in time and cost savings.

We’re looking for a Customer Success Manager, Scale to join our team of humble “misfits that fit”. 

ABOUT THE ROLE

Procurify is looking for an enthusiastic, organized, and detailed oriented person who is passionate about ensuring our customers' successful partnership with Procurify. 

Everyone at Procurify is a team player. A big part of this role involves building relationships internally and externally and advocating for our customers. We’re seeking entrepreneurial people who are willing to challenge the status quo and contribute to larger strategic objectives.

This role will be responsible for managing a large portfolio of SMB accounts, being a champion advocate and customer obsessed; responsibilities to include but not limited to collaborating, supporting and delivering value to customers, identifying areas of growth to support and aiding in change management. You will be joining a team of motivated individuals who excel at building relationships and setting clients up for success! 

What you’ll be working on

• Manage a large number of SMB customers (150+ customers) with a focus on retention and growth using a digital first strategy
• Provide guidance and support to clients to adopt and maximize the value of our solutions, ensuring their success and satisfaction with our products and services
• Advocate for clients internally, collaborate with cross-functional teams to address customer needs and resolve issues.
• Challenge the status quo and leverage automation and technology to seek out operational efficiencies
• Work closely with other sub teams with CX to share feedback, areas of improvement and recognition
• Work with CX team closely to understand the customer journey and how we can continuously show value to our customers
• Team player for fellow team members; strategize, brainstorm and think outside of the box to promote best practices and areas of improvement
• Stay updated on industry trends, opportunities and challenges
• Live the Procurify values! 

Who we’re looking for 

• 3+ years of Customer Success experience in a SaaS environment
• Experience working with a large number of customers / book of business (150+)
• Self-starter attitude and naturally thinks outside the box
• Excellent written and verbal communication skills both internally and externally
• Successful experience speaking and presenting to customers and stakeholders
• Customer-centric mindset; challenges the status quo and finds a better way
• Proven track record of growing and developing customers, with a keen ability to understand a client’s needs and suggest solutions to retain and enhance growth opportunities
• Understands our buyer personas and the needs / “pains” of our target market
• Excellent attention to detail
• Keeps up to date on trends and news from the industry, our competitors, and our target market
• Comfortable working independently as well as part of a team in a fast-paced environment

WHY PROCURIFY?

We’re committed to helping mission-driven organizations spend smarter 

Procurify is a remote-first company with a big heart and a strong ambition to modernize the way organizations manage business spend. We’re looking for talented and team-driven individuals to join us on our journey to build a place where the best people want to work – a place where every team member is championed to do their best work, chase their dreams, and put their wildest ideas to the test.

You’re empowered to do your best work

We’ve created an environment where personal and professional growth is a real priority. Some of the great perks we offer include:

• Flexible working: We’re a remote-first organization with flexible working hours. Work anywhere from within Canada! 
• Four-day workweek: Burnout is real. To help you restore balance between work and life, all Procurify team members work four days a week.
• Unlimited responsible time off: Work hard, play harder. All team members can take advantage of our unlimited responsible time off policy. 
• Extended health benefits: Massage appointments, dental coverage, counseling… You name it, our extended health benefits program likely covers it. Take advantage and become the best version of yourself.
• Community initiatives: We have a strong commitment to community. Join one of our regular community days, donate to our Donate Your Day program, and get involved with one of our lunch and learns. 
• Stock options: Everyone has a chance to own a part of Procurify!
• DEI initiatives: We regularly run a diversity, equity, and inclusion roundtable where we host guest speakers and tackle the topics that matter.

We have an amazing team

We’ve welcomed team members who were boat captains, funeral directors, swing dancers, competitive gamers, plumbers, and novelists. Everyone has a story and we’re here to embrace them! 

LEARN MORE

Procurify is an Equal Opportunity Employer. We do not discriminate against any team members or applicants for employment because of race, color, disability, sex, age, national origin, religion, sexual orientation, or gender identity and/or expression.

If you feel like you don’t meet all of the requirements for this role, we encourage you to apply anyway. We know that feelings of imposter syndrome can get in the way of meeting incredible candidates, and we certainly don’t want those feelings to get in the way of meeting you! We really want to get to know you and why you're great for the role. Please avoid including your picture and age on your resume.

Apply online today and let’s start a conversation.

To find out more about Procurify, check these resources out:

• Get to know our team through our Meet us Monday videos
• Check out what our customers are saying about us

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