Manager Sales Operations

As members of the Sales Operations team, our mission is to make our Sales & Success teams as effective, productive, and successful as possible. We give our leaders the data and information they need to make great business decisions quickly. We provide our teams with consistent policies and procedures to create both efficiency and equity for our associates. And we help drive revenue growth by finding pockets of opportunity.  

As a Sales Operations Manager, you will be responsible for leading a pod of Sales Operations Analysts who support our Sales and Sales Development functions. You will use your passion for people development to coach our smart, driven, and engaged analysts to level up their skills. You will partner closely with Sales and Sales Development leaders to define business needs and goals. You will lean on your own technical background to scope new data projects and reporting assets. And you will bring your business acumen to planning and strategy conversations to help inform the future of the businesses you support. Finally, expect to collaborate with cross functional partners in Enablement, Data Science, Marketing, Finance and IT to advance projects and initiatives that move our business forward.

We are looking for candidates who are proven people leaders who can motivate and grow the individuals on their team. The most successful candidates will have experience translating business needs to analytical deliverables, including designing dashboards and making data-backed recommendations. Strong communication skills are a must to facilitate great collaboration across stakeholders and manage competing priorities. 

We’re looking for an analytical, action-oriented, and empathetic leader to drive bigger and better outcomes for our Sales and Sales Development functions. If you are an operationally-minded people leader who is passionate about data driven insights, we’d love to talk to you!

Qualifications

These are the minimum qualifications that our hiring team is looking for in this role:

• 4+ Years Work Experience 
  • 1+ Year Experience in an Analyst Role
  • 1+ Year Experience in a People Manager Role
• Ability to work with, organize, audit, query, and manipulate large data sets using SQL and Excel 
• Experience translating business needs into analytical requirements and deliverables

Additionally, these are the preferred qualifications that would indicate a particularly strong candidate:

• Ability to Create Data Visualizations in a BI Platform (Preferably Tableau)
• Project management experience, including a demonstrated ability to manage a project backlog amidst competing priorities and deadlines. Track record of driving projects from start to finish with multiple cross-functional stakeholders
• Effective, clear, and concise communication skills
• Experience directly in Sales / Revenue Operations

Within 1 month, you will:

• Experience Sprout’s in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that Sprout delivers to our customers
• Make a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn about Sprout’s approach to Sales Operations.
• Get to know and begin to build working relationships with the Sales Operations Analyst team.
• Get to know and begin to build working relationships with stakeholders throughout our Sales and Sales Development teams as well as cross-functional teams.
• Become familiar with our sales environment and sales processes.
  

Within 3 months, you will:

• Build connections with members from other teams through active networking and community building
• Take direct management responsibility of the Sales Operations Analyst team, start providing mentorship and guidance to the team, and assist them in the execution of their objectives.
• Gain an understanding of all current reporting, analysis, and recurring work being done by the Sales Operations Analyst team.
• Gain an understanding of all Key Performance Indicators for all the various Sales teams.
• Gain an understanding of all quotas and quota methodology for all the various Sales teams
• Gain an understanding of most Salesforce.com data and sales processes.
  

Within 6 months, you will:

• Have your first performance conversation with your manager, where you’ll discuss your accomplishments in your role and work together to build goals for your professional growth
• Become the subject matter expert for all operational reporting, quota methodology, credit procedures and policies, and career mobility process for our Sales and Sales Development teams
• Become the main conduit between Sales and Sales Development Leadership and the Sales Operations Analyst team to translating data and reporting needs into solutions.
• Continue to mentor and coach the team, helping them organize and prioritize their backlog, manage and scope incoming requests, and navigate stakeholder management

Within 12 months, you will:

• Surprise us! Use your unique ideas and abilities to change your team in beneficial ways that we haven’t even considered yet.
• Develop proactive rituals to support Sales Leaders in their planning cycles, including, but not limited to, headcount planning, inbound routing standards, and big organizational shifts to achieve improved efficiency.  
• Reorganize and centralize the portfolio of analytical resources available to our sales and sales development leaders, managers, and associates to ensure the suite is comprehensive and user friendly
• Coach the team to improve their skills, including but not limited to technical capabilities, project and stakeholder management, communication, organization and analytical abilities.
• Identify opportunities for disparate sales functions to operate more efficiently and serve as a project contributor or driver to move the business forward.

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

About Sprout Social
Sprout Social powers open communication between individuals, brands and communities through elegant, sophisticated software. We are relentless about solving hard problems for our customers and committed to both customer and team success. Our team’s shared belief in Sprout’s mission promotes a culture of openness, empowerment and fun. 

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program 
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and  employee-led diversity, equity and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting

Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.

Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our 2021 DEI Report.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including requests for accommodation. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster  (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement. 

When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.

Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. 

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