Description
Celsius Network addresses the financial needs of today’s consumers worldwide through a democratized interest income and lending platform accessible via mobile and desktop app. With a mission to put unparalleled economic freedom in the hands of the people, and a core belief that financial services should only do what is in the best interests of the community, Celsius is a modern earning and lending platform where membership provides access to curated financial services that are not available through traditional financial institutions.
The Celsius team is committed to doing good and doing well. We believe in the power of disruption and the importance of decentralization to create a new system that acts in the best interest of everyone. Each member of our team brings something unique and innovative to the table, but the common thread that links us together is our passion for blockchain, equality, and leading the next financial revolution that changes the equation to bring power back to the people.
Position: Sr. Security Operations Center Analyst
You will be part of a global security group that helps protect our clients digital assets.
Responsibilities:
- Monitor and analyze security events and alerts from multiple sources, including security information and event management (SIEM) software, network and host-based intrusion detection systems, application and system logs, and databases.
- Perform triage of incoming alerts - assess the priority, determine risk, respond.
- Create tickets and escalate to higher-level security analysts and developers.
- Maintain strong knowledge and awareness of the current threat landscape - crypto and financial sectors.
- Conduct proactive threat hunting and research on logs.
Requirements:
- At least eight years of related experience required in a technology focused financial services company, with prior management experience
- Must have experience with creation and/or management of in-house multi-lingual call centers or proven methodology for servicing a global customer service team.
- 2+ years of experience building remote and onsite call center teams and processes
- Experience building and growing a contact center to scale
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Demonstrated experience with metrics and analysis including workforce planning, productivity, SLAs and KPIs required.
- Strong teamwork and collaboration skills, including the ability to work effectively within a globally distributed group.
- Knowledge of and experience with SIEM systems.
- Strong experience with Mac OS, Windows, Unix/Linux.
- Basic understanding of network structures and cloud architectures.
- Experience with application security & maintenance alerts and response
- Experience with Amazon AWS
- Strong written and verbal communication skills in English, and the ability to document technical topics in a clear and easy manner.
- Able and willing to work in a 24/7/365 environment, including nights and weekends, on a rotating shift schedule.
- Experience with tools such as Wireshark, Nessus, Kibana/Elasticsearch.
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