Description
Resident Manager
Location: Palo Alto, CA
Time Commitment: Full-time (35-40 hours/week)
Additional Role Requirements: On-Site (must live on the property)
The Resident Manager is responsible for overseeing and facilitating the daily operations for a hotel-style properties in our Palo Alto market, with the added requirement of living on the property itself. As a Resident Manager, you will have end-to-end ownership over the on-the-ground operations and everything the Kasa guest will experience during their stay.
This is no “typical day” in hospitality operations, but you can expect to collaborate with a diverse group of Kasa teams, oversee vendors, and work closely with the property owner(s). You are responsible to provide a 5-star stay experience for Kasa guests, which includes responding to inquiries and handling issues in partnership with Kasa remote teams. You are to ensure properties are clean, safe, and well-maintained, including common areas and individual units to Kasa brand standards. You will conduct regular inspections, manage work orders, and coach on-site vendors– requiring that you identify opportunities for improvement and prioritize key objectives. Also, you're comfortable lifting objects up to 25-50 pounds and standing or walking for up to 8 hours a day.
A typical schedule for this role is based on business needs in your market, sometimes including nights and weekends, and holidays, as we are in the hospitality industry. While you are not 'on-call 24/7' for this job, during emergencies, you will get a call and if you're available, we compensate above state requirements to a minimum of 2 hours Overtime, on defined days off or after working hours.
Unleash your career potential at Kasa
We're building a tech-enabled global hospitality brand that unleashes the potential of liveable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners.
Required Qualifications
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Think Like an Owner: Think like an owner at all times by taking accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing operating profit per unit.
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Tech Savvy: Proficient with modern technology tools and effectively uses them to complete daily work.
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Handy: Comfortable with using a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks.
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Quality Control Leader: Establish and implement streamlined processes that ensure adherence to high-quality standards through identification of proactive improvements and effective collaboration with external partners.
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Functional Self-Management: Works with minimal supervision, manages own time effectively, maintains control over all current projects/responsibilities.
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Guest-Centric Mindset: Multiple years of experience in a hospitality or service industry working backward from the guests’ needs to deliver positive experiences and interactions.
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Change Advocate: Thrive in an environment with constant change and easily adapts to new processes, technology, and/or procedures that impact day-to-day responsibilities.
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Process Minded: Effectively executes established processes with precision and surfaces process deficiencies which negatively impact the guest experience.
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Growth Mindset: Operate with intention to learn, stretch and grow by proactively seeking and providing feedback and humbly sharing best practices to promote the success of the team overall.
Required policy information:
- This role requires regular access to a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance.
Don’t meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.
Expected Results
- Role Objective 1: Drive quality outcomes through increased guest satisfaction and company metrics.
- Key Initiative: Identify and solve on-site issues.
- Key Initiative: Reduce the number of low-quality stays within your first year.
- Role Objective 2: Drive cost efficiencies at the property level.
- Key Initiative: Maintain inventory levels within or below monthly budget.
- Key Initiative: Execute preventative maintenance program.
- Role Objective 3: Prioritize tasks that drive operational efficiency and productivity.
- Key Initiative: Leverage inspection data to foster partner relationships and keep them accountable.
- Key Initiative: Decrease the number of after-hours calls and inquiries.
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💰 The Pay
The starting base pay range for this role is between $25.00 and $27.00 and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.
Benefits
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✈ Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family.
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📱 Cell phone reimbursement: We reimburse a portion of your monthly cell phone bill to say thanks for using your personal phone during the workday.
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📈 401(k) plan: As you invest in yourself and your future, Kasa invests in you too: we match 100% of the first 2% of deferred salary, and 50% of the next 2%.
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🙌 Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.
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🩺 Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.
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⭐ Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more!
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