Senior Director Clinical Programs

We are seeking a qualified Senior Director, Clinical Programs (Behavioral Health Centers of Excellence) to join our Medical Affairs team. The Medical Affairs mission is to continually improve and expand our care delivery programs, practices and outcomes as we build precision mental health care for our customers.  The Senior Director, Clinical Programs, Acute Behavioral Health, will be responsible for evolving existing programs to further accommodate members with various behavioral health needs via the evolution and ongoing development of its Centers of Excellence model.  This role will be a full-time employee role reporting directly to the Chief Medical Officer with frequent engagement with the General Manager, New Ventures. 

 

What you will be doing:

• Work closely with Medical Affairs and the New Ventures team in further developing the clinical vision for new Centers of Excellence for specific sub conditions and executing clinical planning and oversight of newly developed clinical programs.
• Partner with our Care Navigation team to continually improve coordination of care for members into acute care programs including cross collaboration with other companies with whom Spring has strategic partnerships
• Build and execute training programs for a wide group of stakeholders for clinical programs
• Develop clinical quality review functions for specific clinical programs that align with KPIs for existing programs
• Manage clinical partner relationships in select programs to ensure high-quality care delivery
• Work closely with the Data Science team in strengthening Spring’s precision mental health offerings to measuring outcomes
• Build and improve provider tools for improved program execution
• Explore, vet, recommend, and build future program expansion opportunities
• Engage with our product teams to recommend clinical product updates needed to improve clinical programs.

 

What we expect from you:

• Full, unrestricted, independent mental health license in at least one state - Clinical Psychologist, Licensed Social Worker, Licensed mental health counselor/professional counselor or equivalent. 
• 7-10 years post-training mental health clinical experience 
• 5+ years’ experience developing new clinical programs in behavioral health especially programs that are largely, but not exclusively, virtual. 
• 5+ years experience developing, directing and/or supervising clinical programs
• Experience in the digital mental health ecosystem space and specialty clinical program development
• Proactively engage with leadership’ comfortable managing cross-functional teams and ensuring tasks are completed
• Demonstrated experience monitoring clinical safety/quality KPIs to improve safety and outcomes that drive a great member experience in impactful and scalable ways
• Trained in multiple evidence-based therapies and regularly use measurement-based care practices
• You're comfortable with technology and excel as a telehealth provider
• Passion for clinical quality and the use of data/evidence-based treatments to improve treatment outcomes
• Data-driven, analytical, and operational in nature
• Excellent communicator and teacher, with experience developing and delivering educational trainings for providers and other community stakeholders
• Experience and comfort talking to customers to answer clinical questions and/or report on clinical results

 

The target salary range for this position is $187,400 $243,700, and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!

Ready to do the most impactful work of your life? Learn more about our values, how we work, and how hypergrowth meets impact at Spring Health: Our Values

Hypergrowth meets impact

What to expect working here:

• You will be held accountable to an exceptionally high bar and impact
• This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact
• You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you
• You will create processes & products that have never existed before
• You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be
• Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows

And…

• You get to be surrounded by some of the brightest minds in the field  
• You get to learn and grow at an extremely accelerated pace
• You will experience transparency, integrity, &  humility from leadership 
• You will be empowered to constantly challenge the status quo
• You get the space to experiment & innovate
• You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly
• You will become more resourceful and resilient
• You get to be part of a winning team that opens doors in the future

Benefits provided by Spring Health:

Your Total Health:

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
• Numerous yearly no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• 10 allocated sick days per year
• Flexible paid time off in addition to 12 paid holidays throughout the year
• Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
• Sabbatical Leave: When you’re a Team Member at Spring Health and hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave. 

You And Your family:

• 4-4.5 months of fully paid parental leave
• Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses

Supporting you financially through:

• Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively.
• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Employer sponsored 401(k) match of up to 2% after 90 days of employment

Creating a culture you can thrive in:

• Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
• Focus Fridays: no meetings, no distractions, just time for you to get work done.
• Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members.
• Up to $1,000 Professional Development Reimbursement per calendar year.
• $200 per year donation matching to support your favorite causes

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