IT Operations Specialist AV Network

Your career is an investment that grows over time!

Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money. Using smart technology, we take financial services that are often confusing, opaque and expensive and make them transparent and low-cost for everyone. We’re the largest fintech company in Canada, with over 3 million users who trust us with more than $30 billion in assets.

Our teams ship often and make an impact with groundbreaking ideas. We're looking for talented people who keep it simple and value collaboration and humility as we continue to create inclusive and high-performing teams where people can be inspired to do their best work.

IT Operations @ Wealthsimple

We have a high-performing IT team, one that is offering the critical daily support we all need. They’re looking for a talented new person, someone who can help keep our network and AV systems well-oiled and provide any necessary related services. Someone that's as obsessed with networking, AV and technology as the rest of the team. The successful candidate will work closely with the IT team, as the additional tech support hero/heroine that Wealthsimplers deserve. Your focus will be on building and maintaining our physical networks in our spaces, supporting our AV integrations and helping other Wealthsimplers get the face-to-face help they need to get their jobs done. This role offers the right person the opportunity to help guide Wealthsimple's IT division in its mission to make our lives better, and simple.

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In this role, you will have the opportunity to:

• Design, build and configure the network infrastructure in our physical spaces
• Build out reporting and monitoring tools for the networks
• Work with our security teams to ensure our on-prem work is safe and secure and our guests have a great experience
• Troubleshoot and maintain our AV infrastructure
• Maintain, troubleshoot, and inventory our equipment while providing Wealthsimplers with top-notch technical and moral support, escalating when necessary
• Schedule and perform audiovisual preventative maintenance, firmware and software upgrades. Plan equipment upgrades ensuring uniform solutions
• Help to develop and maintain technical documentation and processes
• Proactively identify opportunities to make things better. Suggest improvements and deploy new technologies to support Wealthsimple's rapid growth
• Use a ticketing system for tracking issues, troubleshooting, user support and internal communications
• Work with a dynamic team where roles are fluid but goals are unified. Expect to learn skills beyond the role, and continuously improve your craft
• Build relationships and trust both with the immediate team as well as our internal customers

We are looking for someone who:

• Has a passion for network infrastructure with 3+ years of experience providing network support and configuration
• Is familiar with common network monitoring tools and methods
• Has experience providing audiovisual support in both a corporate office environment as well as to remote users.
• Entry-level familiarity with A/V and remote presence technologies, both hardware and software (eg. Zoom, Meet, Teams)
• Has exceptional communication skills coupled with the ability to maintain a solid working relationship with other internal teams
• Plans, organizes, and schedules in an efficient, productive manner
• Adjusts quickly to changing priorities and copes effectively with complexity and change
• Is eager to teach and learn from your team. We value making each other successful!
• Is willing to find solutions to problems you've never seen before and distill complex problems into simple solutions
• A creative mind for solving problems outside-the-box
• Is interested in a hybrid work environment

Skills we are looking for:

• Knowledge of network and AV industry standards, manufacturers and technologies 
• Exposure to drafting schematics and diagrams using software like AutoCAD, Lucidchart or Illustrator
• Has experience setting up and maintaining SNMP servers and related open source software
• Familiarity with basic networking security concepts (eg network segmentation, RADIUS, MAC whitelisting)
• Experience with a wide range of audiovisual technologies as well as the desire to learn and play with new tools
• An understanding of more physical procedures like infrastructure rough-in, cabling, rack building, system troubleshooting and system verification (our vendors do most of the physical work, but a proper understanding of the build process is important)
• Experience working with a ticketing system (e.g. Zendesk or Jira Service Desk)
• Comfortable with setting up or troubleshooting the occasional Mac or PC
• Strong comprehension of productivity suites such as Google Workspace or Microsoft 365
• Ability to lift up to 30+ lbs (on occasion)

Nice to have (but not necessary):

• Worked with a cloud-managed network stack like Meraki or Ubiquiti
• Experience with Python
• Set up SNMP servers on cloud based infrastructure and set up open source reporting
• Experience working in an environment where almost all AV equipment is connected to a network. Having worked with technologies like Dante or AES67, video streaming, digital signage and video walls is a plus.
• You have experience at a startup, in the finance industry or at a well-known enterprise

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Why Wealthsimple?

🤑 Competitive Salary with top-tier health benefits and life insurance

📈 Retirement savings matching plan using Wealthsimple Work

🌴 20 vacation days per year and unlimited sick and mental health days

📚 Up to $1500 per year towards wellness and professional development budgets respectively 

🛫 90 days away program: Employees can work internationally in eligible countries for up to 90 days per calendar year 

🌎 A wide variety of peer and company-led Employee Resource Groups (ie. Rainbow, Women of Wealthsimple, Black @ WS)

💖 Company-wide wellness days off scheduled throughout the year

We’re a remote-first team, with over 1000 employees coast to coast in North America. Be a part of our Canadian success story and help shape the financial future of millions — join us!

Read our Culture Manual and learn more about how we work.

DEI Statement

At Wealthsimple, we are building products for a diverse world and we need a diverse team to do that successfully. We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. 

Accessibility Statement

Wealthsimple provides an accessible candidate experience. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know, and we will work with you to provide the necessary support and make reasonable accommodations to facilitate your participation. We are continuously working to improve our accessibility practices and welcome any feedback or suggestions on how we can better accommodate candidates with accessibility needs.

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