Description
YOU ARE:
- A tech savvy problem solver with a keen eye for detail and a passion for technology.
- A self motivated and driven individual who thrives in dynamic environments, always ready to tackle new challenges.
- Highly organized, with a talent for managing multiple tasks efficiently and a knack for keeping things in order.
- A proactive learner, eager to stay ahead of the curve with the latest IT trends and best practices.
- An excellent communicator, capable of explaining complex technical issues in simple terms and collaborating effectively with team members across departments.
- A strategic thinker, with the ability to see the bigger picture and plan IT initiatives that align with organizational goals.
- Flexible and adaptable, comfortable with in-office days two times monthly, and responsive to real time communication needs.
- A team player, dedicated to supporting your colleagues and contributing positively to the workplace culture.
WHAT YOU’LL DO:
- Work 5 hours per week with flexibility to do up to 10, as needed
- Comprehensive IT Setup & Management: Lead the initial setup and ongoing management of accounts, laptops, and essential tech resources for all employees, guaranteeing an efficient digital workplace.
- Device Lifecycle Coordination: Oversee the preparation of devices for shipment, manage returns, maintain a meticulous inventory, and ensure our tech assets are well organized and cared for.
- Subscription Oversight: Proactively manage IT subscriptions, including tracking renewals and optimizing our tool suite to eliminate unused resources, ensuring cost effectiveness and relevance.
- Strategic Training Initiatives: Design and implement an IT training calendar for the TribalScale team, focusing on fostering best practices in areas such as password management and cybersecurity awareness.
- Troubleshooting & Support: Offer expert troubleshooting and problem solving services, including bi-monthly in-office days to address on site IT needs, ensuring our infrastructure always supports peak performance.
- Real-Time Communication: Maintain a responsive presence on Slack for IT support and foster team collaboration through knowledge-sharing channels, promoting a culture of accessibility and continuous learning.
WHAT YOU’LL NEED:
- At least 3-5 years of experience in IT support, network administration, or a similar role with hands-on experience in managing IT infrastructure, including hardware and software troubleshooting, setup, and maintenance.
- A bachelor’s degree in Information Technology, Computer Science, or a related field is preferred. Alternatively, a combination of relevant education and hands-on experience may also be considered.
- Demonstrated experience in managing IT projects, including planning, executing, monitoring, and closing projects. Familiarity with project management tools and methodologies is a plus.
- Proven track record in managing the lifecycle of technical equipment, from procurement and setup to inventory tracking and disposal. Experience with device management software and best practices is essential.
- Knowledge of IT security protocols, data protection laws, and compliance requirements. Experience in conducting IT security training and awareness programs is highly desirable.
- Experience in managing software subscriptions, license agreements, and relationships with IT vendors, ensuring cost effective utilization of services and compliance with contractual obligations.
- Excellent written and verbal communication skills
- Genuine desire to learn new skills and implement learnings into practice
- Comfortable working in a fast-paced environment, capable of adapting to changing priorities and maintaining high performance under pressure.
- Strongly organized and detail-oriented
- Proficiency in GSuite
WHAT WE’D ALSO LOVE TO SEE:
- Professional IT certifications
- Experience in an agency environment
- Experience building projects or processes from the ground up
- An understanding of generative AI’s impact on the world of today and tomorrow
- Early adopter of new technology and gadgets
SALARY:
- $25.00 - $30.00CAD per hour
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