Localization QA Specialist

The Localization Quality Assurance Specialist is a key contributor in developing and maintaining quality assurance (QA) standards and working with local resources around the world, to ensure KnowBe4’s delivers accurate, relevant, high-quality translations of KnowBe4’s vast library content.

Responsibilities:

• Perform review of localization work from vendors and local in-country resources to ensure accurate, high-quality, fully localized/translated content
• Coordinate with vendors and local offices to make sure KnowBe4 publishers adhere to set standards
• Periodic reviews of customer feedback with regard to the quality of content from users outside of the US
• Provide training and guidance to KnowBe4 staff/contractors who produce content in other languages and/or are localizing content 
• Stay attune with and serves as a subject matter expert on cultural expectations of content for designated regions
• Perform cultural review of content and review feedback from customers regarding cultural feedback
• Contribute to continual improvement of our processes, quality and efficiency as we grow
• Maintain foreign language style guides
• Take an active role in creating and supporting content that is diverse, equitable, and inclusive as outlined in the KnowBe4 DEI statement
• Ensure content is Web Content Accessible Guidelines (WCAG 2.1) compliant so that our content is accessible to all users

Minimum Qualifications:

• Bachelor's degree in Language Studies, Cultural Anthropology, International Relations, Linguistics or related field/experience (Masters preferred)
• Ability to speak/read/write English and one additional language fluently; more languages a plus. 
• Experience with project management software
• Experience with Google Suite
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Experience with translations a plus
• Strong verbal and written communications
• Fluent in German
• Excellent listening skills
• Excellent time management and organization skills

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