Description
Company Overview:
At Pipe17, we are revolutionizing e-commerce integration, empowering businesses to seamlessly connect their systems and processes to optimize efficiency and enhance the entire supply chain. Our cutting-edge platform simplifies data exchange, accelerates order fulfillment, and ensures real-time visibility, enabling businesses to scale with ease.
Position Overview:
We are seeking a highly motivated and experienced EDI On-boarding Customer Success Manager to join our dynamic team. The ideal candidate will be responsible for defining and implementing the end-to-end onboarding process for our customers utilizing Electronic Data Interchange (EDI) solutions. This role requires a strong understanding of EDI processes, strong project management and multi-tasking skills, and a passion for driving customer success.
Note: Pipe17 is currently focusing on X12 EDI capabilities to integrate with North America Retail trading partners to take orders (both drop-ship and bulk orders into DCs) and connecting those orders to backend systems (ERPs, Fulfillment providers, etc). Key EDI documents we support are 850, 855, 856, 810, 846
Key Responsibilities:
- Serve as the primary point of contact for customers during the onboarding process, guiding them through the EDI testing and Pipe17 configuration process..
- Collaborate with cross-functional teams including Sales, Product, and Development to ensure seamless onboarding and integration of customer EDI requirements.
- Work with and oversee / manage partners who we are looking to bring on for outsourced EDI onboarding.
- Develop and maintain strong relationships with customers, understanding their business needs and providing strategic guidance to maximize the value of Pipe17's solutions.
- Manage project timelines, deliverables, and resources to ensure successful and timely onboarding of customers.
- Provide training and support to customers on the use of Pipe17's platform, focusing on EDI and including troubleshooting and resolving technical issues as needed.
- Act as a customer advocate within Pipe17, representing customer feedback and requirements to inform product development and enhancement initiatives.
Qualifications:
- Bachelor's degree in Business Administration, Information Technology, or related field.
- Minimum of 3 years of experience in customer success and/or project management, with significant experience in the e-commerce industry.
- Solid understanding of Electronic Data Interchange (EDI) processes and standards, with experience in onboarding and managing EDI implementations.
- Strong project management skills, with the ability to manage multiple projects simultaneously and meet tight deadlines.
- Excellent communication and interpersonal skills, with the ability to build rapport and credibility with customers and internal stakeholders.
- Proven ability to problem-solve and troubleshoot technical issues, with a customer-centric approach to delivering solutions.
- Experience working with cross-functional teams and collaborating effectively to drive customer success.
- Knowledge of integration technologies is a plus.
- Strong analytical skills and attention to detail.
If you are passionate about customer success and have a strong background in EDI implementation and management, we encourage you to apply for this exciting opportunity to join our growing team at Pipe17.
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