Description
Curaleaf Culture:
At Curaleaf, we have a passionate commitment in everything we do. From innovative products to promoting social justice, from environmental sustainability to building world-class brands, we know that none of this is possible without our Team Members, which is why we’ve committed to fostering a diverse and inclusive experience for all.
What You’ll Do:
The IT Field Support Specialist will oversee technical projects in alignment with organizational goals. This person will be required to travel to multiple Curaleaf locations to manage the effective delivery of networks, development, and disaster recovery systems and processes. This person will be hands-on with excellent problem solving capabilities.
Serve as the first point of contact for all Curaleaf users and provide support for level 2 service requests
- Perform remote and/or on site troubleshooting through diagnostic techniques and pertinent questions
- Communicate clearly with users either over the phone or in person
- Document issues and resolutions properly for record keeping and posterity
- Consistently follow up with users to insure proper function after issue resolution
- Perform basic functions in Office 365 such as password resets, account updates and changes, license assignments following company protocol, etc.
- Image and configure Windows 10 & 11 stations
- Installation, modification and repair of Windows 10 &11 workstations
- Install Windows 10 &11 updates in addition to frequent software updates and hardware firmware and drivers
- Install and/or configure peripherals such as printers, keyboards/mice, etc. for users
- Resolve basic network issues such as Wireless connections and Local Area Networks among other systems
- Diagnose, troubleshoot and repair basic issues with VOIP phone system which requires some knowledge of TCP/IP networking
- Quickly acclimate with the company’s ERP system and provide basic support for users
- Other technical tasks as may appear during the day
- Install, configure and manage of Curaleaf POS stations and peripherals
- Willing to frequently travel to dispensaries/sites for support when required
What You’ll Bring:
Bachelor’s in Information Technology or similar degree
- At least 2 years of Help Desk support experience. Greater work experience will be accepted in lieu of degree
- Must be willing to travel with company reimbursement for expenses
- Working knowledge of TCP/IP networking/configuration, DHCP, DNS, etc.
- Working knowledge of Windows 10 & 11 management and configuration
- VOIP experience is not required but welcome
- Knowledge of Office 365 Administration a plus, but not necessary
- Must be malleable and quick to adjust to a fast-paced environment
- Willingness to take initiative with a can-do attitude
- Subject to background check per state cannabis requirements
What We Offer:
- Competitive Pay
- Medical, Dental, Vision Benefits
- Healthcare and Dependent Care Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Retirement Plan - 401(K)
- Life/AD&D Insurance
- Short- and Long-Term Disability
- Paid Parental Leave
- Community Involvement Through our Rooted in Good Initiative
- Employee Resource Groups
- Employee Referral Payment Program
- Paid Time Off (PTO)
- Employee Assistance Program
- Commuter Benefits
- Employee Product Discounts
Curaleaf Awards and Achievements:
2023 Ragan’s Top Places to Work
2022 TIME100 Most Influential Companies
2020 Cannabis Doing Good’s Good Neighbor Award
2020 Minorities for Medical Marijuana’s Diversity & Inclusion Award
Follow us on Social Media
Instagram: @curaleaf.usa
Twitter: @Curaleaf_Inc
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