Director of Quality

Fullscript is making optimal care easy for everyone.  Through our care delivery platform, health practitioners can seamlessly design personalized health plans, provide support and education tools, and effortlessly prescribe and manage the use of healthcare's best supplements —  all in one place.

Since 2011, Fullscript has enabled over 90,000 practitioners to deliver care and has helped more than 5.5 MIL patients follow a path to wellness. And we are just getting started. 

We are committed to ensuring the highest standards of compliance, quality, and safety in all aspects of our operations. To support our mission, we are seeking a Director, Quality with expertise in food and dietary supplement cGMPs, quality management, and enterprise compliance programs to join our team.

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What you’ll do:

• Manage cGMP Compliance Program: Oversee Fullscript’s cGMP compliance program, including development and maintenance of internal Standard Operating Procedures (SOPs), employee training, and internal and external audits, and monitoring continuous quality improvements.
• Leadership and Mentorship: Provide leadership, guidance, and mentorship to the Quality team, ensuring alignment with compliance objectives and professional development goals. Collaborate with senior team members accountable for running specific compliance areas.
• Regulatory Interpretation: Collaborate with the Legal department to interpret and apply federal and state regulatory requirements for dietary supplements, food, medical devices, cosmetics, pet products, and other distributed goods in the United States and Canada.
• Supplier and Vendor Oversight: Collaborate with senior team members responsible for supplier and vendor management to monitor Fullscript suppliers and vendors, ensuring compliance with government regulations and Fullscript quality standards.
• Regulatory Monitoring: Stay updated on FDA, FTC, and Health Canada actions and publications, as well as industry publications, to ensure Fullscript’s quality practices remain best in class. Work closely with senior team members in regulatory monitoring efforts.
• Safety Programs and Facilities Management: Oversee safety programs at distribution centers and office facilities, collaborating with senior team members responsible for facilities management. Assist in budgeting and overseeing facilities management activities related to compliance and safety.
• Knowledge Sharing and Collaboration: Enhance team knowledge through active knowledge sharing, collaboration, and mentorship initiatives. Work closely with senior team members to ensure alignment and collaboration across compliance areas.

Experience & Requirements:

• Technical Proficiency: A technically proficient leader and subject matter expert who can collaborate cross-functionally across all levels of the organization, serving as a compliance/regulatory interpreter to assist teams in applying complex regulations into functional processes. Prior experience with building or transforming quality programs.
• Ownership: Proven ability to deal with time-sensitive problems using technical, industry, product knowledge, and relationship-building skills to achieve resolutions to implementation issues, including reporting to senior leadership as applicable.
• Team Management: Ability to provide leadership and guidance to team members, collaborating with senior team members accountable for running specific compliance areas with little oversight, and can think critically about the team, processes, and the task at hand.
• Results Oriented: Ability to prioritize issues and quality actions, and assess, create, adopt, and manage quality control and compliance processes, and successful completion of audits by applicable regulatory agencies.
• Customer Focus: Able to manage client and supplier relationships (internal and external) at all levels business and technical.
• Communication: Excellent written and verbal communication skills, appropriately addressed and delivered dependent upon the audience and subject matter.
• Teamwork: Strong interpersonal skills and a solid team player.

Why you'll love Fullscript:

• Market competitive compensation package including bonus + equity
• 401K
• Flexible PTO policy 
• Flexible benefits package (medical, dental, vision) with HSA
• Employee Discount on Fullscript catalog of products for family & friends
• Ability to work Wherever You Work Well*

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*Our Wherever You Work Well philosophy means Fullscript teammates get to pick their own office — whether that’s in-office, at home, or a bit of both. 

Fullscript is committed to diversity in its workforce and is proud to be an equal opportunity employer. We are excited to work with talented people, period. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national or ethnic origin, gender, age, disability, sexual orientation, gender identity and/or expression, marital or civil status, political affiliation, family or parental status, or any other status protected by the laws or regulations in the jurisdictions in which we operate.

Accommodations are available on request for candidates taking part in all aspects of the selection process. Please send an email to [email protected] and let us know the nature of your request and your contact information.

Our team handles a lot of sensitive information, which means we require all candidates that receive and accept employment offers to complete a background check before being hired.

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