Data Operations Analyst

Firmex is a global software-as-a-service provider with corporate headquarters in Toronto, Canada. The company’s Firmex VDR service is the world’s most trusted virtual data room, having been used by over 140,000 companies worldwide to share confidential documents for due diligence, litigation and compliance. 

The Data Operations Analyst plays a key role in the Information Management & Analytics Team, supporting one of its mandates to provide insight and intelligence to the Sales, Success, and Marketing departments. Along with contributions to established sales & marketing directives and KPIs, the Data Operations Analyst will also take an active role in enabling the organization to make informed, data-driven decisions.

The Data Operations Analyst will contribute in the following key areas:

Analytics and Intelligence 

Data Quality

Data Governance

Sales Analytics & Enterprise Reporting

Sales Process and Systems

Sales Technology & Application Administration

Marketing Operations Support

Customer Success Platform Admin

Process and Workflow Optimization

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As a Data Operations Analyst, you will contribute to:

• Data Quality: profile, document, and create processes to fix data quality issues
• Marketing Operations Support: cleaning/uploading of lists/campaigns into Salesforce/Pardot
• Sales/Success/Marketing Tool Administration: administration/implementation of Firmex’s Salesforce instance and other sales tools like Groove, Power Router, Gong, Pardot, ZoomInfo, LinkedIn Sales Navigator, etc. 
• Data Governance: use processes and documentation to improve ease of use, data quality, and overall efficiency of related information
• Enterprise Report Development: design & develop reports, dashboards & alerts in Salesforce or Tableau and provide analysis and insights based on data
• Process & Workflow Optimization

What you'll need to be successful as a Data Operations Analyst:

• A detail-oriented and analytical approach to problem solving
• Ability to work in both self-directed and feedback-driven environments
• A keen sense of time management and organization
• Strong analytical and problem solving skills
• Excellent written and verbal communication skills
• Some experience with CRM/Sales/Marketing Operation tools is a nice to have 
• Some experience with databases & SQL development

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*Note: The “Core Duties” is a summary of the duties that are essential to this role and is not an exhaustive list. Firmex reserves the right to add or amend duties as necessary.

At Firmex, we’re guided by our core values of respect and collaboration to create an equitable, diverse and inclusive environment where all employees and candidates alike can thrive. BIPOC, LGBTQIA2S+, women, people with disabilities, internationally trained professionals and historically disenfranchised groups are encouraged to apply. If you need any accommodations or adjustments throughout the interview process and beyond, we’ll be happy to assist you. 

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