Carrier Operations Manager vacancy at Shippo

Shippo

Posted 7 months ago

Description

At Shippo, we are the shipping layer of the internet. We consider ourselves to be one of the core building blocks of e-commerce.

Our mission is to make merchants successful through world class shipping. With our products and solutions, we level the playing field by providing our customers with best-in-class solutions that otherwise wouldn’t be available to them. Through Shippo, e-commerce businesses, marketplaces, platforms and a variety of logistics infrastructure providers are able to connect to shipping carriers around the world from one API and dashboard. We provide our customers with the most competitive shipping rates, print labels, automated international documents, shipment tracking, facilitate the returns process and more.

Shippo’s product integrates with dozens of carriers. We are now looking for a Carrier Operations Manager to project manage and program manage various workstreams related to these integrations. This role has an important internal and external component. Internally, you will project manage cross-functional workstreams related to our shipping carrier integrations. In particular, you will be working with the finance, product, engineering, and carrier teams. Externally, you will work hand-in-hand with carriers. You will be a vital member of the Carriers team and reporting to the Senior Director of Carrier Partnerships.

Shipping & handling responsibilities

Operationalize cross-functional changes with carriers
Build and own the cross-functional new carrier integration playbook
Own and help resolve issues to improve carrier performance
Own and help resolve issues to improve billing related to carrier performance
Audit carrier program performance
Own dispute resolution with carriers, and resolve refunds and surcharges
Point-person with Carriers on fraud incidents or terms violations

Do you tick the boxes?

Experience with project and program management in complex environments
Strong communication skills, both written and oral
You are organized, and complexity doesn’t scare you
Strong analytically - you like getting your hands on raw data to analyze and use to produce actionable insights (SQL or similar experience required)
Familiarity with API and debugging is a strong plus
You are curious by nature and love to research and deeply understand topics
Experience in the shipping or e-commerce industry

$110,000 - $149,000 a year

Our Compensation Shippolicy:

Here at Shippo, we believe compensation is a custom experience and we are committed to fair and equitable compensation practices. The standard base + variable pay range for this role is min $110k to a max $149k annual. We tend to anchor our pay in the middle of this range ($130k mid) with most offers that we make. Since we are focused on hiring Shippos Everywhere, we have 2 US pay ranges, a standard compensation range (as noted above) for the majority of the US and a standard +1 compensation range for those who live in areas where the cost of labor is higher, such as NYC and California.

The actual base pay is dependent upon many factors, such as: financial budgets, work experience, training, transferable skills, business needs, and market value. The base pay salary ranges are subject to change and may be modified in the future. Total compensation for this role will include, equity, medical, dental, vision and other benefits noted in our Shippos “package” section.

What's in the Shippo package?

• Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents). Pets coverage is also available!

• Take-as-much-as-you-need vacation policy & flexible work hours

• One week-long company wide shutdown

• 3 Volunteer Days Off (VTOs)

• WFH stipend to set up your home office

• Charity donation match up to $100

• Dedicated programs, coaching, tools, and resources for your professional and career growth

• Fun team meetups through our Shippos everywhere program that includes regular team and company off-sites throughout the year as well as gatherings with your local Shippos

Sail through the process:

Here at Shippo, we celebrate inclusivity and are committed to creating equal access to opportunities for people from all backgrounds, perspectives and geographies. These values define who we are and everything we do. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at [email protected]

Shippos in the wild:

Our people, much like the packages we help ship, are all over the world. This means, through our remote-first program, “Shippos Everywhere”, our roles can be based anywhere in the US with the exception of Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico and West Virginia and many roles can be based internationally.

For locations outside of the US and Ireland, the employment contracts are powered by Remote.com (all Shippo perks still apply - including equity!). What we want to emphasize is that you can be successful at Shippo regardless of location.

Shippo uses the E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.uscis.gov and click on 'E-Verify' located near the bottom of the page.

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