Description
The Service Operations Specialist will report to the VP of Engineering (Heartland) to help support the Services and Project Management leadership teams with pre-sales tracking and services delivery tasks.
Roles and Responsibilities:
- Assist VP of Engineering in monitoring services related reporting including:
- Services pipeline
- WIP (Work in Progress) reporting
- Proposal status and timelines for execution and delivery
- Responsible for working with internal Vendor Relations Management (VRM) team to help manage certifications
- Responsible for proposal creation and workflow (i.e. Statements of Work, Change Orders, Vendor Delivered Services, Sub-Contractor Services, etc)
- Input accurate data into COGS / SalesForce/JIRA
- Submit proposal requests to the Proposal Support Group (PSG)
- Work with the relevant teams to ensure accuracy of the SOW
- Work with the Account teams to properly forecast projects
- Responsible for working with internal teams to address Invoicing / Accounting Issues
- Document the full lifecycle of the services process and maintain updates, as needed
Ensure a strong internal customer experience by maintaining a high level of communication and professionalism to the team: sales, delivery personnel, PMO, PSG, and GuidePoint Security stakeholders - Manage staff augmentation process
- Scoping/Gathering information for client needs/requirements
- Managing the interview process with internal and client resources
- Working with internal teams to onboard resources
- Provide oversight on projects
- Any additional tasks associated with the lifecycle of subcontractors
Experience Requirements:
- At least 5 years IT, security or business-related experience
- Experience in services delivery or project management
- Security certification or project management a plus
- Experience with cybersecurity technologies is a plus
- Bachelor’s degree in a relevant discipline or equivalent experience
- Strong organizational skills
- Ability to multi-task effectively
- Comfortable working in an independent, fast paced environment
- Effective communication skills (written and verbal)
Please mention the word **LIONHEARTED** and tag RMzQuMTQ1LjE1My4xMjA= when applying to show you read the job post completely (#RMzQuMTQ1LjE1My4xMjA=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.