Description
An Onsite Services Installer I is expected to complete full integration of Point-of-Sale systems and peripherals at merchant locations. This position requires coordination with merchants and field technicians to ensure all requirements are met before, during and after installation. Installers will work with our clients by promoting the highest level of service and professionalism. They are also required to train clients on POS ecosystems once installed. Representatives are also expected to acquire an in-depth understanding of the entire merchant processing industry.
Worksite Location Requirements:
The majority of installations for onsite services are within the local range (200 miles). There will be time allocated for administrative and support tasks to be addressed in the office/home. There will be times where you will be needed nationally.
Responsibilities include:
- Onsite Service Scope:
- Installation, Configuration, and Training of Skytab POS
- Site Surveys/ Network Troubleshooting
- Repair/replacement of network cabling
- Hardware/Software Troubleshooting
- Able to test hardware, software, and credit card processing with no or minimal remote support.
- Post-installation, provide documentation and photos of work performed at each location.
- Willingness to work flexible hours including on call, early mornings, late nights, and weekends, as required.
- Practice safe driving habits.
- Must have reliable transportation.
- Ability to communicate effectively on the phone, emails, and work orders.
- Tracking of expenses and submitting monthly expense reports.
- Provide installation and feedback on new software/hardware while in beta testing.
- Inventory management of equipment and requisition.
- Participate in recurring training of Shift4 product suite.
- Appointments that take place outside of your local area may require you to be away for several weeks at a time.
Required Qualifications:
- Good driving record
- Willingness to travel on short notice
- Able to work well with hand tools
- Able to lift and carry up to 50 pounds
- Experience running in wall and exposed cabling
- Technician background dealing with network/computer troubleshooting or installation
- High school diploma or equivalent
- Demonstrated proficiency in software, such as Microsoft Office Suite, and Google Docs
- Friendly, enthusiastic and outgoing demeanor
- Ability to learn and retain new information and concepts quickly
- Ability to follow directions and strong follow up
- Proven good judgment and proactive decision-making skills
- Ability to adapt to change
Kudos for:
- Bachelor's degree in a related technical field or equivalent work
- Technical certifications such as CompTIA A+, Net+, MCP, etc.
- 2+ years customer service / technical support experience
- Experience in the banking / credit card processing industry
- Bilingual (English / Spanish)
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