Description
About the Role
The Solutions Engineer plays a pivotal role in DriveWealth's growth and expansion by leading the API integration of new partners, educating on new products, and identifying processes that can be automated to optimize team and partner efficiency.
What You’ll Do
- Program Management: Identify and implement process improvements that maximize time efficiency for DriveWealth employees and partners. Use your strong programming knowledge to quickly implement new automation in ServiceNow, Github, and other ancillary programs
- Process Optimization: Define and document repeatable processes, ensuring operational efficiency and scalability while maintaining a keen eye for detail and quality assurance
- Cross-functional Collaboration: Collaborate closely with internal teams, including sales, finance, product, technology, and operations, to develop cohesive strategies that prioritize partner success and drive revenue growth
- Educate and Lead Partners: Align closely with partners who will be integrating DriveWealths API. Use your robust programming knowledge to provide education, project management, and architecture support while maintaining positive partner relationships
- Accountability and Advocacy: Establish a culture of mutual accountability between the Relationship Management team and partners. Advocate for their needs and marshal resources to support them while aligning with DriveWealth's overarching vision
- Identify Product Bugs: Use your debugging skills to identify pain points and reported bugs by partners while suggesting and introducing changes to our product team
What You’ll Need
- Five years of experience in software development, with a focus on the implementation of APIs
- Proficiency in full stack development, with working knowledge of cloud-based platform tools such as AWS and/or Google Cloud Platform
- Proficiency in implementing event-based programs, working with tools such as Apache Kafka and AWS SQS
- Exceptional written and verbal communication skills
- Strong time management abilities with the capacity to prioritize and manage multiple partner engagements concurrently
- Proven problem-solving skills and meticulous attention to detail
- Ability to collaborate effectively with cross-functional teams and external partners
- Customer-centric mindset with a commitment to ensuring client success and satisfaction
- Proactive, self-motivated, and capable of working independently while taking ownership of client relationships
- You thrive in a fast-paced environment and can deliver results under pressure
- You are driven by a passion for partner success and business growth
Applicants must be authorized to work for any employer in the U.S. DriveWealth is unable to sponsor or take over sponsorship of an employment Visa at this time.
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