UX Research Intern

CoinGecko is a global leader in tracking cryptocurrency data. Operating since 2014, CoinGecko has built the world's largest cryptocurrency data platform, tracking over 10,000 tokens across more than 400 exchanges, serving over 300 million page views in more than 100 countries. We are proud to have played a major part in mainstream awareness, adoption, and education of cryptocurrency globally.

We at CoinGecko believe that cryptocurrency and blockchain will define the future of finance, bringing greater financial and economic freedom around the world. In anticipation of that future, CoinGecko is building the foundation to scale cryptocurrency market data to serve billions.

Please note that we will only be considering students pursuing their Bachelor's degree, or fresh graduates within a year of their graduation date for all internship openings.

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What you'll be doing

• Research: Support UX Research in identifying opportunities for research, processing existing research data, choosing the appropriate methods, preparing research plans, conducting the research and analyzing & presenting results.
• Support UX Research operations including scheduling, participant tracking, editing interview transcripts, and notetaking.
• Support research analysis including multi-method synthesis, survey analysis, and insight synthesis.
• Assist the team in developing and implementing UX Research strategies and operational improvements.
• Attend product, design, and all-staff meetings as required.
• Support the design & development of UI/UX design solutions by sharing the research insights derived from your interaction with real users. 
• Collaboration: Communicate UX research plans and key milestones to the team.
• Communicate with internal product managers (PMs) and designers regularly.
• Communicate proactively and consistently with users both formally and informally to maintain healthy feedback loops and engagement with our users.
• Analytics: Support data-driven decision making through experimentation, measurement, and analysis.
• Assist to monitor users' reactions and measure metrics after launching new features. 
• Documentation: Assist to maintain design guidelines, standards, and templates pertaining to UX Research.
• You are required to support any ad hoc tasks as required by the company.

What we look for in you

• Currently pursuing or recently completed a bachelor’s degree in UI/UX design, Product Design, Human-Computer Interaction (HCI), Psychology, Computer Science, or related fields.
• Familiarity with qualitative and quantitative research methods and practices.
• Previous coursework in UX research is a plus.
• A portfolio of your work that showcases your UX Research process is a big plus.
• Previous internship experience in UI/UX design or UX Research is a big plus.
• Product Knowledge: Strong desire and passion to learn about the blockchain/cryptocurrency industry and the problems faced by users.
• Design Principles Knowledge: Demonstrated basic understanding of design principles (typography, composition, hierarchy, proportion, color theory, etc.), prototyping, knowledge of visual design, user-centered experience design, interaction design and creative process.
• Design Tools: Familiarity with modern interface design tools such as Figma (preferred)User-focused: Analytical and can articulate design decisions very well. Familiarity with qualitative and quantitative usability measurement methodologies.
• People Skills: Communicate clearly and have experience working with other individuals in a team towards achieving a common goal.
• Leadership: Self-motivated and able to work independently with minimal supervision after 3 months. Has a strong sense of self-leadership, curious & creative on finding ways to improve existing projects & workflows.
• Problem Solving: Passionate about solving problems faced by stakeholders together with strong user empathy.
• Growth mindset: You love delving into new technologies and new ways of doing things.
• Software Development Knowledge: Familiarity with front-end development languages such as HTML, CSS, Javascript, as well as frameworks such as Tailwind is a plus.
• You have keen interest in cryptocurrency, NFT, web3, and metaverse topics.

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Some of the perks while at CoinGecko:

• The allowance for this position is RM2,250 (RM1,500 Monthly Allowance + RM150 Parking Allowance + RM600 Meal Allowance) for those based in Malaysia.

• The allowance for this position is SGD1,500 (SGD1,000 Monthly Allowance + SGD100 Parking Allowance + SGD400 Meal Allowance) for those based in Singapore.

• Remote Work Flexibility: Work wherever you feel most productive.

• Flexible Working Hours: No 9-5 structure, work the hours you need to get your tasks done.

• Annual Company Offsite: We gather once a year to meet each other in person, reflect on the year, and partake in social activities!

• An opportunity to learn about blockchain and cryptocurrencies from one of the pioneering companies in the industry.

CoinGecko is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

Interested? Hit the apply button to get started on your application!

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