Senior Customer Engineer IC4

Location

🌎 Given that we are an all-remote company and hire almost anywhere in the world, we don’t have a location requirement for this role.  However, your working hours must overlap with Eastern Standard Time (EST).

Preferred locations:

• USA - CST or EST preferred

Why this job is exciting

As a Senior Customer Engineer (pre-sales), you will have broad responsibility and growth potential in helping us take our pre-sales organization to the next level. Our customers are the world's leading technology organizations. No other role at any other company gives you insight into how so many world-class organizations and developers build software at scale, and no other role at any other company puts you right in the middle of it all like we.

📅 Within one month, you will…

• Learn about our products, our value propositions, our customers, our team, and our processes.
• Set up your own fully configured sandbox instance
• Start building a trusting relationship with your peers on Sales, Value Engineering, Post-sales Success (Technical Advisory) and Support teams
• Join customer and prospect calls with some of our largest customers to understand their needs, how we communicate the value of Sourcegraph, and how we deliver positive impact to our customers’ business
• Get demo certified

📅 Within three months, you will…

• Continue to take ownership of more prospective relationships partnering with up to three Account Executives (AEs)
• Lead early-stage conversations with prospective customers and delve into the technical needs for success 
• Serve as an advocate on behalf of your customers by bringing important insights and feedback back to internal teams
• Drawing from past experience, as well as observations, make internal contributions by identifying opportunities to help propose and deliver solutions
• Participate in Customer Engineer-led projects which will mature our own capabilities, increase the breadth of our footprint both internally and externally, and positively impact our business and our customers

📅 Within six months, you will…

• Establish yourself as a thought leader and evangelist by using your insights to teach prospective customers new and better ways to get value from Sourcegraph.
• Mentor, recruit and train teammates, prospects, and new hires

About you

You are an enthusiastic, proactive, driven, and results-oriented Customer Engineer who shares our values and has a passion for getting prospective customers to that a-ha moment with Sourcegraph!

The ideal candidate:

• You have at least 5 years experience in a relevant role such as Sales Engineering, Solutions Engineering, or Solution Architecture across a technical product.
• You have experience selling Enterprise software solutions and have gone through the lived experience of the Enterprise process selling motions. 
• You have an innate curiosity of getting to the root of customer problems and understanding their motivations. 
• You’re excited about the prospect of being directly involved in the advent of generative AI! 
• You are well versed in back end infrastructure architecture. 
• You are very technically inclined and have a propensity to code and or hack code. 
• You have experience writing code in one of the following (JavaScript, Python, Java, Go).
• You are a problem solver, love to troubleshoot.
• You have experience troubleshooting Docker and Kubernetes environments.
• Strong verbal and written communication skills, specifically across technical presentations and product demonstrations; ability to influence and excite a technical audience.
• Either through direct experience or deep understanding, working knowledge of the end-to-end software development lifecycle and concepts such as continuous integration and continuous deployment. Note: You do not need to be a software engineer to be successful in this role!
• You have the ability to speak fluently with our developer champions and users (who are all developers themselves). 
• You have the strategic mindset to be able to identify opportunities and potential solutions to solve both internal and external problems or gaps, and you can use your skills to apply the appropriate solution.
• You enjoy building tools, templates, and technical enablement collateral. 
• You have an organized approach to work, with demonstrated ability to proactively manage a set of concurrent opportunities, to make difficult prioritization decisions, and to use data to guide decision-making.
• You’re not afraid to learn a new skill to solve a problem that benefits or unblocks a deal.
• You work well independently.

Level

📊 This job is an IC4.  You can read more about our job leveling philosophy in our Handbook.

Compensation

💸 We pay you an above-average salary because we want to hire the best people who are fully focused on helping Sourcegraph succeed, not worried about paying bills. As an open and transparent company that values competitive compensation, our compensation ranges are visible to every single Sourcegraph teammate.

To determine your salary, we use a number of market and data-driven salary sources, along with your location zone, and target the high-end of the range to ensure we’re always paying above market regardless of where you live in the world. Both U.S. and international locations are divided into one of four zones, determined by the cost of labor index for each area. The starting salary for a successful candidate will be based on level, job-related skills, experience, qualifications, and location zone. Please note that these salary ranges may be adjusted in the future.

💰 The target compensation for this role ranges from $130,375 - $162,969 USD base + $43,458 - $54,323 USD variable ($173,833 - $217,292 USD on-target-earnings).

Please speak with a recruiter for additional information regarding zone locations.

📈 In addition to our cash compensation, we offer equity (because when we succeed as a company, we want you to succeed, too) and generous perks & benefits.

Interview process

Below is the interview process you can expect for this role (you can read more about the types of interviews in our Handbook). It may look like a lot of steps, but rest assured that we move quickly and the steps are designed to help you get the information needed to determine if we’re the right fit for you… Interviewing is a two-way street, after all! 

We expect the interview process to take 4.5 hours in total.

👋 Introduction Stage - we have initial conversations to get to know you better…

• [30m] Recruiter Screen
• [30m] Hiring Manager Screen

🧑‍💻 Team Interview Stage - we then delve into your experience in more depth and introduce you to members of the team, including cross-functional partners…

• [60m] Resume Deep Dive with Hiring Manager
• [30m] Cross-functional / Peer with an Account Executive
• [45m] Live Panel Demo with 2 CE's & 1 AE

🎉 Final Interview Stage - we move you to our final round, where you gain a better understanding of our business and values holistically…

• [30m] Values
• [30m] Leadership with co-founder 
• We check references and conduct your background check

Please note - you are welcome to request additional conversations with anyone you would like to meet, but didn’t get to meet during the interview process.

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