Description
Customer Support Associate (Part Time-Contract)
Approximately 20 Hours Per Week
Starting @ $30 per hour
Technology_Technology Operations
Location: US based- Remote
Job Summary
This position will assist with customer accounts; review account data to ensure it is accurate and complete, manage client messages/questions, assist with responding to customer inquiries and management team. Manage daily account tickets to resolve issues.
Candidates must be technically savvy and have a tech or finance background in a fast-paced environment. Excellent problem-solving ability is required. Crypto currency knowledge is a plus.
Flexible Hours After Training
Responsibilities:
As Customer Support Associate, you will assist the Customer Support Operations with:
- Administrative support tasks including client-facing support.
- Managing requests and inquiries from ticket que submitting by customers.
- Reporting duties including compiling and tracking customer feedback.
- The role may require remote and cross-team work with our compliance department, tech team, and other customer support team members.
- Handle customer account maintenance requests including address updates, distribution changes, and follow-up requests.
Requirements:
- 2-3 years of operations, technical and/or finance experience within a financial services operation.
- Demonstrated experience in operations, technical and administrative roles working within a fast-paced environment.
- Strong written and verbal communication skills, can-do-attitude, enthusiasm, and a strong aptitude for learning. Strong attention to detail and accuracy.
- Ability to effectively prioritize workloads and complete tasks within well-defined guidelines and time constraints is essential.
- Analytical thinker with the ability to draw on a range of resources to ensure a high-quality outcome across the position responsibilities.
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