Description

We are looking for a Customer Support Specialist to join our Customer Success team and help us fulfill that mission of improving the quality of life for all people. With a focus on supporting our EU customers. This position will report to the Senior Director, Product Operations and will have the following responsibilities:  

  • Learn and understand Greenlight Guru’s software products and the industry that utilizes them
  • Respond promptly to all inbound support tickets and emails
  • Provide email, chat, phone, and video support to customers
  • Escalate issues to appropriate stakeholders to resolve promptly
  • Build strong relationships with colleagues and clients
  • Provide an uncomplicated and seamless customer experience by collaborating cross-functionally on customer-focused initiatives.
  • Participate in testing new features and releases.

You’ll be successful if you are:

  • A highly organized and tenacious record-keeper who logs and maintains customer notes and processes in relevant systems
  • A great team player who can work well within the team and collaborate cross-functionally, especially in a remote environment 
  • An excellent writer and speaker who can communicate efficiently and effectively with customers and colleagues over Zoom video conference, by phone, in email, and through ticketing systems
  • Able to gracefully juggle multiple customer needs and responsibilities
  • Tech-savvy and comfortable toggling between various SaaS tools 
  • Proficient user of Zoom, Google suite, Salesforce.com, Opsgenie, Slack, and/or Zendesk a plus

Studies show that people from marginalized groups are more likely to apply to jobs when they meet 100% of the requirements.  If you have experience with most of these qualifications we encourage you to apply.



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