Care Team Operations Associate

About Synapticure

As a patient and caregiver-founded company, Synapticure provides instant access to expert neurologists, cutting-edge treatments and trials, and wraparound care coordination and behavioral health support in all 50 states through a virtual care platform. Partnering with providers and health plans, including CMS' new GUIDE dementia care model, Synapticure is dedicated to transforming the lives of millions of individuals and their families living with neurodegenerative diseases like Alzheimer’s, Parkinson’s, and ALS.

The Role

The Care Team Operations Associate (CTOA) plays a crucial role in supporting Synapticure’s neurodegenerative community by managing various administrative support functions, ensuring patients and caregivers receive the assistance and coordination they need. As a representative of Synapticure, you will engage with patients, caregivers, medical offices, and external healthcare organizations, helping to optimize care pathways. This role requires adaptability, strong communication skills, and a dedication to delivering compassionate, high-quality service to enhance patient satisfaction and outcomes.

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Job Duties – What you’ll be doing

• Patient and Care Coordination: Serve as a liaison between patients, caregivers, and healthcare providers, scheduling appointments, managing care coordination, and handling patient advocacy needs in adherence to HIPAA guidelines.
• Data Management and Documentation: Collect and accurately document patient information, clinical data, and scheduling details, adhering to standardized procedures to maintain quality and efficiency.
• Cross-functional Collaboration: Work closely with the multidisciplinary Care Navigation Team and other Synapticure staff to provide a supportive, seamless experience for patients.
• Effective Communication: Represent Synapticure professionally in verbal and written communication, providing clear, empathetic support and information to patients, caregivers, and stakeholders.
• Administrative Support: Coordinate referrals, manage member mailings, handle correspondence, and provide logistical support to facilitate patient care.
• Problem-Solving and Flexibility: Adapt to changing priorities and work creatively to address healthcare system challenges that impact patient care.
• Patient Relationship Building: Build rapport and trust quickly with members through non-judgmental, empathetic interactions to enhance member experience.

Requirements – What we look for in you

• Qualifications: High school diploma or equivalent required.
• Experience: Preferred experience includes handling medical records, patient communication, and working in rapidly evolving environments such as startups.
• Technical Skills: Familiarity with Electronic Health Record (EHR) systems and patient scheduling platforms.
• Communication: Exceptional verbal and written communication skills, with the ability to clearly articulate information to patients and colleagues.
• Interpersonal Skills: Demonstrated empathy, organization, and adaptability, with a commitment to patient-centered service.
• Initiative: Self-motivated and able to prioritize and complete tasks efficiently, while adjusting to evolving patient and organizational needs.

We’re founded by a patient and caregiver, and we’re a remote-first company. This means our values are at the heart of everything we do, and while we’re located all across the country, these principles are what tie us together around a common identity:

• Relentless focus on patients and caregivers. We are determined to provide an exceptional experience for every patient we have the privilege to serve, and we put our patients first in everything we do. 
• Embody the spirit and humanity of those living with neurodegenerative disease. Inspired by our founders, families and personal experiences, we recognize the seriousness of our patients’ circumstances, and meet that challenge every day with empathy, compassion, kindness, joy, and most importantly – with hope.
• Seek to understand, and stay curious. We start by listening to one another, our partners, our patients and their caregivers. We communicate with authenticity and humility, prioritizing honesty and directness while recognizing we always have something to learn.  
• Embrace the opportunity. We are energized by the importance of our mission, and bias toward action. 

Benefits for full-time employees

• Remote-first design with work from home stipend
• Competitive compensation with an annual bonus opportunity 
• 401(k) with matching contribution from day 1 
• Medical, Dental and Vision coverage for you and your family
• Life insurance and Disability
• Generous sick leave and paid time off 
• Fast growth company with opportunities to progress in your career 

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