Description
Our Clinical Solutions department is growing and we are looking for a Professional Services Specialist to join our team! You will be a hands-on consultant, cultivating deep relationships with our premier health system clients and end-users. You will leverage your healthcare and technology expertise in partnership with clients to maximize the use of our marketplace platform. Your ability to build customer loyalty and drive retention will result in our clients achieving desired outcomes of reduced staffing costs, increased filled shifts and improving patient care.
In a hyper-growth environment, you will learn more than you can imagine. If you’re up for the challenge (and fun), please keep reading!
What You’ll Do:
- Establish yourself as a credible authority and subject matter expert on the CareRev platform and client workforce/operational management systems
- Consult with clients to help them understand how to use and optimize our platform to achieve desired outcomes and drive retention
- Advise internal stakeholders (Regional Teams, Implementation, Customer Success, Growth, Account Management) on recurring issues or challenges with our platform in conjunction with client workforce systems & processes
- Educate/Train client stakeholders on how to create operational efficiencies in workflows, monitoring & interpreting data to eliminate staffing vacancies and cross-departmental staffing challenges
- Provide consistent communication regarding staffing patterns and needs, CareRev Clinical Professional pool and implementation milestones
- Process and post open shifts, identify trends and needs, drive additional areas of opportunity, monitor fill rates
- Facilitate the posting of shift cancellations to optimize staff placements in other areas of need
- Coordinate with recruiting and credentialing to ensure accurate unit/specialty descriptions and adequate Clinical Professional pool
- Identify upsell opportunities and pull in Growth and Account Management appropriately
What We’re Looking For:
- Degree in healthcare administration or similar field preferred
- Minimum of 2-5 years of experience in healthcare human resources, healthcare operations and/or as a healthcare SaaS client success/services manager position
- Experience educating or training technology end-users
- Experience working with internal stakeholders and clients to review data and implement new strategies for client retention
- Experience interacting with healthcare C-Suite executives and other leadership building successful relationships
- Proficiency in change management strategies
- Proficiency with Google Workspace, Salesforce, and healthcare staffing, workforce management/scheduling systems (Ex: Workday, UKG)
- Visit client locations regularly, regional travel required
- COVID-19 vaccination is required for employment in this position
- Must be located in Seattle, WA
- Some flexible hours will be required
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