Description
The Operations Associate is responsible for providing product support and assisting with product transactions to ensure a smooth experience for all Snapdocs users.
What you’ll do:
- Performs post close quality reviews and reports errors for resolution
- Performs tasks required to schedule notaries for in-person signing appointments including managing communication between parties and updating order details to ensure each signing is completed successfully
- Resolves common issues that occur during the duration of a transaction and escalates when necessary
- Makes outbound phone calls when time sensitive situations arise
- Performs quality control activities to ensure that all signings reach the expected touch points and help prevent any issues during the lifecycle of an order
- Completes special projects as requested by their manage
You’re a good fit if you have:
- High School Diploma
- 1-2 years of related work experience, ideally in a repetitive administrative environment
- Experience with title and loan documents is preferred
- Ability to quickly learn new computer systems and applications
- Excellent written and oral communication skills
- A positive, resourceful, and self-starting team player who is eager to contribute to Snapdocs' mission
Work Environment:
- This is a remote role
- Working hours could vary from approximately 10 to 30 hours per week
- Start Date:12/10
- Onboarding will take place the first 2 weeks: 9:30am - 5pm MST
Shifts:
We have 4 positions available, the shifts are flexible but these are the 4 shifts we need coverage for:
- Monday - Friday starting at 6am pst
- Monday - Friday starting at 10am pst
- Monday - Friday starting at 4pm pst
- Weekend shift, working on the weekends and a few days in the week, hours are flexibl
Compensation:
- $20 per hour
- Please note that the benefits listed below are eligible for full-time employees only
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