Team Lead

About Revolut People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, our super app has helped 20+ million customers get more from their money. And we're not done yet. As we continue our lightning-fast growth, we believe that two things are essential to continuing our success: our people and our culture. So far, we have 5000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution. About the role The Financial Crime Operations department is at the forefront of Revolut’s efforts to keep customers and their money safe 🥷 Those ninjas work directly with customers to resolve issues and flag potential concerns. Using cutting edge technology, we aim to prevent financial crime in a way the banking world hasn’t seen so far 💫 We’re looking for a super skilled Team Lead to make sure our Analysts are operating at the best quality performance 📣 A solution-oriented individual who will handle customer and agent issues and look to resolve them. If you’re ready to stop providing a service and join us in delivering WOW to our customers instead – let’s get in touch 👇 What you’ll be doing • Managing a team of 10-15 FinCrime Analysts • Managing the daily performance of employees, ensuring adherence to SLA expectations (e.g. productivity & quality) • Conducting regular one to ones, team meetings and performance reviews. • Challenging processes and procedure, in the context of continuous improvement • Raising awareness of unusual trends in performance, team, attitude and other management parameters • Seeking to go above and beyond the role by taking ownership of difficult problems, seeking to resolve ongoing issues, and being a leader in the workplace • Acting as a point of contact for the law enforcement agencies in the ongoing criminal investigations that commenced from the submitted SAR What you'll need • Fluent English (C1) • 1+ year of experience managing a team of 5+ FTEs • Relevant experience in AML/Compliance or card disputes is preferred • Familiarity with AML and sanctions regulations ( eg. JMLSG, ML regulations, OFAC, POCA and etc.) would be beneficial • Ability to work under pressure, managing multiple projects at once, and meeting tight deadlines • Strong understanding of the interplay between legal and business risk would be a plus • Ability to communicate positively, effectively, and efficiently with members of various internal teams, outside counsel, and regulators • Ability to demonstrate sound judgement Nice to have • Practical knowledge of SQL By applying for the above position, you will confirm that you have reviewed and agreed to our Data Privacy Notice for Candidates. #LI-Remote

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